Refund policy
Refund Policy
Sarenova stands behind Formula No. 06 with a 90-Day Guarantee. You have 90 days from the date your order is delivered to request a refund. This applies to every order: first orders, renewals, and one-time purchases.
To start a return or refund request, email jules@sarenova.com with your order number. We will reply with return instructions. We do not process refund requests by phone.
1. What Is Covered
Within the 90-day window:
- One opened bag of Formula No. 06 is refundable per customer. Give it a real trial.
- Any additional bags are refundable if they are unopened with the safety seal fully intact, in their original packaging.
- Opened bags beyond the first one are not refundable.
2. How Returns Work
Email jules@sarenova.com with your order number and the items you want to return. Once you have our return instructions, ship the items to:
Sarenova Returns
2324 Winford Avenue
Nashville, TN 37211
Return shipping is the customer's responsibility. We recommend a tracked, insured method, since we cannot refund items that do not reach us. Items sent back without a return request will not be accepted.
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post it.
3. Multi-Bag Orders
If your order included more than one bag, the 90-Day Guarantee covers a refund for one opened bag. Additional bags that remain unopened with the seal intact can be returned for a refund at the per-bag price of your order. The per-bag price is your order total divided by the number of bags in the order.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email jules@sarenova.com within 7 days of delivery with your order number and a video of the issue. We will make it right with a replacement or a refund, and we cover return shipping in these cases.
5. Non-Returnable Items
Because Formula No. 06 is an ingestible product, opened bags cannot be returned or refunded except as described in Section 1. Gift cards are not returnable.
6. Subscriptions
You can skip, swap, or cancel your subscription at any time from your account. To avoid being charged for a renewal, cancel before your next billing date. Renewal orders are covered by the 90-Day Guarantee on the same terms as any other order.
7. Questions
This refund policy applies to orders placed on shop.sarenova.com. For any question about a return or refund, email jules@sarenova.com.