Shipping policy

Shipping Policy

Sarenova ships from Nashville, Tennessee to the United States and Canada. Questions about a shipment go to jules@sarenova.com.

1. Where We Ship

We ship to all 50 United States and to Canada. We do not currently ship anywhere else.

2. Shipping Costs

  • United States: standard shipping is free on every order, with no minimum.
  • Faster delivery: expedited options are available at checkout for an additional cost. The exact rate is shown before you pay.
  • Canada: shipping is calculated at checkout based on your address and the carrier's live rate. Canadian orders are not eligible for free shipping. Any duties, taxes, or customs fees are the customer's responsibility.

3. How Long It Takes

United States, standard shipping:

  • We pack and hand off your order within 1 to 2 business days.
  • Transit takes another 3 to 5 business days.
  • Expect delivery roughly 4 to 7 business days after you order.

Expedited orders move faster in transit. The estimate is shown at checkout.

Canadian orders take longer and cross customs, which we do not control. The carrier's delivery estimate is shown at checkout.

Business days are Monday through Friday and do not include holidays. Orders placed on a weekend or holiday begin processing the next business day.

4. Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking can take up to 24 hours to show movement.

5. Subscription Orders

Subscription renewals ship on the same timeline as any other order. Your renewal is billed and processed on your plan's billing date, and you will receive tracking the same way.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped. If a package is returned to us as undeliverable, we will email you to arrange reshipment. Reshipping to a corrected address may require an additional shipping charge.

7. Lost, Delayed, or Damaged Shipments

If tracking has not updated in 7 business days, or your order arrives damaged, email jules@sarenova.com with your order number. We will work with the carrier and make it right. Damaged or incorrect items are also covered in our refund policy.

8. Questions

This shipping policy applies to orders placed on shop.sarenova.com. For anything else, email jules@sarenova.com.